'' Understanding our customers needs is critical
in providing excellent customer service ''
Vantage Industrial Equipment Founder
& Managing Director Steve Hutton
explains why offering an extensive MRO
and an unrivalled replacement parts service
is the key to helping manufacturing
businesses dramatically reduce
costly plant & machinery downtime.
One Simple Philosophy
VANTAGE have always had one simple philosophy, to give our customers exactly what they need. Whilst our range of engineering replacement parts and extensive MRO services is extensive (far more than any of our competitors), our understanding of what our customers needs and expectations are stand us apart from others.
At the start of our journey, what we knew is that our potential customers did not want just another bearings and power transmissions distributor and stockist, there were plenty of them and so as early as 1989 we opened a fluid power division with the help of SMC Pneumatics, the largest pneumatics and controls manufacturer in the world, and so the product range immediately exceeded anything any of the national; distributors could offer - in fact, this spawned most of our competitors to do the same some years later.
Today with 50 years of knowledge and understanding our customers needs, we have built the MRO (Maintenance, Repair, Overhaul) services so that our target market have a knowledgable, reliable, 24/7 facility.
''Your Needs Are Our Absolute Priority''
Whether it's a few hydraulic fittings, a new compressed air system or breakdown, Vanatge will delight you with the response, whatever time of day or night, and remember.. You will always speak to a real person - Not a machine!